Tomorrow, Amy Webb will be the keynote speaker at the Knight Foundation's "Re-visioning the Library of the Future" conference in Miami. The topic of her talk will be our new Key Performance Indicator Toolkit For Libraries.
For too long, libraries have been forced to prove their community impact using circulation and foot traffic. But libraries do so much more. They provide critical services to communities who need them. They assist city/county departments in research. They provide a central location for entrepreneurs to meet and for tech visionaries to start new projects. A library is much more than a building and the books on its shelves.
We worked with the Chicago Public Library during the past six months on a variety of initiatives. One of our goals was to develop a set of metrics -- quantitative and qualitative -- that could show the myriad ways a library impacts its community. We developed more than 50 ways to measure impact, and we also created a framework for libraries to set reasonable benchmarks for success.
Our 73-page Key Performance Indicator Toolkit is being released tomorrow night to attendees. This is the first time a new set of metrics, which include digital measurements and an InfoStat, has been introduced to the library community.
We are making a digital copy available to the general public Monday morning. Because we believe so strongly in our research and the metrics we've developed, we are making this toolkit available for free to anyone who wants it. We encourage libraries everywhere to download a copy and to discuss our findings with staff.
Please check back on our Research page Monday morning to download a copy.